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Aviva Equity Release UK Limited

Financial Ombudsman decision DRN-5359000 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Aviva accepts that it took longer than it should have to answer Mr D’s questions about his lifetime mortgageComplaint handling

Mr D complains about Aviva Equity Release UK Limited’s customer service when responding to his questions about his lifetime mortgage.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5359000.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.