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MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN-5358870 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I’ve not been persuaded that M&S Bank created unfairness in its relationship with Mr S by irresponsibly lending to him, whether when initially agreeing to provide him with a credit card, or in respect of the credit limit increases.Irresponsible lending
Rules cited
FCA CONC (Consumer Credit sourcebook), FCA Consumer Duty (PRIN 2A), Consumer Credit Act 1974
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5358870.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.