Curve UK Limited
Financial Ombudsman decision DRN-5358673 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
the delay in the processing and collection of the transaction of five weeksPayment delayed or failed
the Curve app is incorrectly displaying the transaction as twice the amount withdrawnService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5358673.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.