Santander UK Plc
Financial Ombudsman decision DRN-5357534 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Nov 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Miss E complains that Santander UK Plc won’t reimburse her after she fell victim to a safe account scam.APP scam refund refused
She also said that Santander handled her complaint poorly, taking months to provide her with a final response letter and discouraging her from raising a complaint.Complaint handling
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5357534.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.