Lloyds Bank PLC

Financial Ombudsman decision DRN-5356457 Not upheld

Not upheldoutcome, as published by the Ombudsman

£60,000redress stated in the decision

Tue Apr 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr R complains that Lloyds Bank PLC (Lloyds) won’t refund money he lost in an investment scam.APP scam refund refused

He says he was vulnerable at the time of the scam, as he’d recently lost his brother in tragic circumstances.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5356457.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.