National Westminster Bank Plc

Financial Ombudsman decision DRN-5353640 Upheld

Upheldoutcome, as published by the Ombudsman

£1,250redress stated in the decision

Wed Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

h complains that National Westminster Bank Plc (NatWest) hasn’t refunded it money it says it lost to a scam.APP scam refund refused

h complained to NatWest about the misinformation and about not being refunded.Complaint handling

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5353640.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.