Santander UK Plc
Financial Ombudsman decision DRN-5352621 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed May 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Ms M complains that Santander UK Plc didn’t treat her fairly when her mortgage was in arrears.Treatment in financial difficulty
Santander was aware that Ms M was vulnerable and had financial difficulties.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5352621.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.