Revolut Limited

Financial Ombudsman decision DRN-5352591 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£34,976redress stated in the decision

Fri Apr 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr H complains that Revolut Limited won’t refund money he lost when he was the victim of a scam.APP scam refund refused

Mr H was vulnerable at the time of the scam, having been diagnosed with depression and anxiety in which he was taking medication to treat.Support for vulnerable customers

Rules cited

FCA DISP (Dispute Resolution), CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5352591.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.