Vanquis Bank Limited

Financial Ombudsman decision DRN-5352057 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Apr 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates, Complaint handling

In the Ombudsman’s words

Mrs T complains that Vanquis Bank Limited gave her incorrect information about the impact of an arrangement to repay her credit card.Treatment in financial difficulty

On 5 February 2024 Vanquis wrote to Mrs T about an interest rate increase.Interest and rates

Vanquis acknowledged that Mrs T was misinformed on the call dated 28 June 2024. It paid compensation of £50.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5352057.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.