Principality Building Society

Financial Ombudsman decision DRN-5351546 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney

In the Ombudsman’s words

when the signatory sadly passed away, the signatory’s personal representative – another relative to Miss W – informed Principality of their passing and subsequently became the new signatory on the account.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5351546.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.