Santander UK Plc
Financial Ombudsman decision DRN-5350701 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Mrs C and Mr N explain that they are vulnerableSupport for vulnerable customers
Mrs C and Mr N complain that Santander UK Plc didn’t do enough to protect them from being victims of crime and failed in its duty of care to them.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5350701.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.