MONZO BANK LIMITED
Financial Ombudsman decision DRN-5350487 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Jul 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Additionally, Monzo offered to retrospectively freeze interest accrued on the account during the time that they had investigated Miss K’s concerns, which would result in a £117.14 interest reimbursement to Miss K’s account.Interest and rates
Monzo have offered to pay £50 compensation to Miss K for the length of time it took them to respond to a query Miss K raised about the terms and conditions of the credit account.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5350487.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.