Shawbrook Bank Limited

Financial Ombudsman decision DRN-5350257 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Mar 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Shawbrook accepted one of its agents had told Mr F she couldn’t raise a complaint about herself, meaning he had to call back to register that complaint.Complaint handling

Mr F said he was given no alternative to Open Banking, and the risks which he considers to be inherent in using it weren’t explained to him at all.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5350257.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.