HSBC UK Bank Plc
Financial Ombudsman decision DRN-5349395 Upheld
Upheldoutcome, as published by the Ombudsman
£6,848redress stated in the decision
Mon Mar 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs B has complained that HSBC UK Bank Plc (“HSBC”) failed to protect her from falling victim to an impersonation scam, and hasn’t refunded the money she lost.APP scam refund refused
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5349395.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.