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Financial Ombudsman decision DRN-5348500 Upheld

Upheldoutcome, as published by the Ombudsman

£110redress stated in the decision

Fri Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr G has also raised concerns with Fluid’s complaints process. As complaint handling isn’t a regulated activity it isn’t something I can look into as a separate issue.Complaint handling

the service he received wasn’t in line with what I’d expect. Fluid has agreed the advisor was unprofessionalService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5348500.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.