Firms › Frasers Group Financial Services Limited ›

Frasers Group Financial Services Limited

Financial Ombudsman decision DRN-5347897 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Remove any adverse credit information (including the default) recorded as a result of issues Mrs S complains aboutCredit file reporting

FGFS provided poor service to Mrs S in relation to her finance agreement by declining to help her in a way it ultimately showed that it could have.Service failure

Rules cited

FCA DISP (Dispute Resolution), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5347897.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.