Santander UK Plc
Financial Ombudsman decision DRN-5347014 Upheld
Upheldoutcome, as published by the Ombudsman
£70redress stated in the decision
Thu May 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Identity checks and access
In the Ombudsman’s words
failed to set up Standing Orders for her multiple timesPayment delayed or failed
staff members accessing her account without her consentIdentity checks and access
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5347014.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.