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Frasers Group Financial Services Limited
Financial Ombudsman decision DRN-5346125 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mrs S complains that Frasers Group Financial Services Limited trading as Studio recorded adverse information on her credit file.Credit file reporting
Studio said it hadn’t received a complaint, because Studio Retail Trading Ltd had previously been responsible for Mrs S’s account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5346125.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.