Bluestone Mortgages Limited

Financial Ombudsman decision DRN-5343440 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr and Mrs G complain that Bluestone Mortgages Limited treated them unfairly when they fell behind with their mortgage payments.Treatment in financial difficulty

Mr G told us he has severe anxiety and depression, he finds it hard to work or hold down a job and his mental health has been affected in other ways.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5343440.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.