Barclays Bank UK PLC

Financial Ombudsman decision DRN-5342729 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

failed to follow its verification process before discussing the accountIdentity checks and access

Unhappy with the service received over the phoneComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5342729.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.