Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-5341714 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold

In the Ombudsman’s words

The essence of the complaint is that Mr J believes BOI has overcharged interest on both mortgages.Interest and rates

the mortgages were mis-sold in 2003 because Mr J wasn’t informed the differential could change;Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5341714.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.