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Skipton Building Society
Financial Ombudsman decision DRN-5340491 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Wed Apr 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
Skipton upheld Mr F's complaint on the basis that he was given wrong information about the statements that were sent to him, and for his frustration at not being able to speak to a manager.Complaint handling
Skipton has a duty towards its vulnerable customers.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5340491.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.