Nationwide Building Society

Financial Ombudsman decision DRN-5338724 Not upheld

Not upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Fri Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr S made a further call to raise his concerns over how he’d been treated by the branch staff and the way his complaint had been handled.Complaint handling

Nationwide issued a final response letter accepting that Mr S had been misinformed and the customer service had been poor.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5338724.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.