HSBC UK Bank Plc

Financial Ombudsman decision DRN-5338544 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting

In the Ombudsman’s words

HSBC should amend Mr R’s credit file – if it hasn’t already – to show the account as being in an arrangement to pay since he entered his DAS in January 2020.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5338544.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.