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Creation Consumer Finance Limited
Financial Ombudsman decision DRN-5337846 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue May 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Product mis-sold
In the Ombudsman’s words
I was sorry to hear that Mr T is in financial difficulty and has been out of work – he told us in November 2024 that he was behind with the payments to Creation.Treatment in financial difficulty
Mr T complains that a purchase financed by Creation Consumer Finance Ltd (Creation) wasn’t delivered.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5337846.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.