Santander UK Plc
Financial Ombudsman decision DRN-5337455 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Jul 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
Remove any adverse information entered onto Mrs E’s credit file due to the missed payment in June 2024.Credit file reporting
Mrs E was vulnerable and experiencing financial difficulties at the time her account closed, and the default was registered against her.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5337455.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.