Lloyds Bank PLC

Financial Ombudsman decision DRN-5336091 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Mr B complains that Lloyds Bank PLC irresponsibly lent him a personal loan in March 2024Irresponsible lending

Mr B has also complained about the lack of communication from Lloyds about the fraud.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5336091.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.