Sainsbury's Bank Plc

Financial Ombudsman decision DRN-5334039 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates, Support for vulnerable customers

In the Ombudsman’s words

provided inadequate support and forbearance when he experienced financial difficultyTreatment in financial difficulty

Mr H’s complaint about the loan’s interest rateInterest and rates

I acknowledge Mr H’s strength of feeling that he’s been treated unfairly here and that Sainsbury’s should have taken his vulnerabilities into account when engaging with him.Support for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5334039.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.