Lloyds Bank PLC

Financial Ombudsman decision DRN-5331042 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs M complains that Lloyds Bank PLC won’t reimburse her for payments and a cash advance made from her credit card as the result of a scam.APP scam refund refused

Mrs M also complains that Lloyds transferred her credit card debt to a debt collection firm, when she was led to believe it was on hold with Lloyds.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5331042.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.