National Westminster Bank Plc

Financial Ombudsman decision DRN-5330399 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

Miss S says NatWest failed to offer her support when she was spending compulsively and experiencing financial harm.Support for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook), FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5330399.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.