Aldermore Bank Plc
Financial Ombudsman decision DRN-5326441 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mr J said Aldermore agreed to delay his payments until after the other property sold, but then it recorded missed payments on his mortgage.Treatment in financial difficulty
Mr J complains that Aldermore Bank Plc didn’t tell him about the impact a non-payment agreement would have on his credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5326441.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.