Financial Limited
Financial Ombudsman decision DRN-5324462 Not upheld
Not upheldoutcome, as published by the Ombudsman
£225redress stated in the decision
Tue May 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Where a customer is in financial difficulties and unable to pay money owed to a bank when due, we would usually expect the bank to consider whether some kind of accommodation is appropriateTreatment in financial difficulty
Mrs S complains that TSB Bank plc defaulted her credit card account following a dispute with a retailer.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5324462.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.