NewDay Ltd

Financial Ombudsman decision DRN-5312983 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Mar 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

NewDay has accepted that it shouldn’t have increased the credit limit on Mr S’s Pulse account from June 2021.Irresponsible lending

NewDay should’ve contacted Mr S to check he was comfortable with the transactions and amount of money coming in and out of the account and that this was not something that was causing him harm.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5312983.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.