TSB Bank plc

Financial Ombudsman decision DRN-5312538 Upheld

Upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Tue Apr 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

She was also left out of pocket due to the delay – she missed out on about six weeks’ worth of interest - and because the interest rate on one of the ISAs was 0.35% lower than originally offered.Interest and rates

TSB accepted it made a mistake when transferring Mrs M’s cash ISA from another bank. This not only delayed the transfer but meant Mrs M was left with two ISAs instead of one.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5312538.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.