Coutts & Company
Financial Ombudsman decision DRN-5308385 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Wed Mar 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Coutts & Company removed a payment from their account five months after it had been creditedPayment delayed or failed
poor communication by the bank had caused disruption to R’s businessService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5308385.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.