MONZO BANK LIMITED
Financial Ombudsman decision DRN-5306516 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Credit file reporting
In the Ombudsman’s words
Ms F complains that Monzo Bank Ltd didn’t do enough to protect her from the financial harm caused by a scamAPP scam refund refused
remove reference to the loan from Ms F’s credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5306516.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.