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Aviva Life Services UK Limited
Financial Ombudsman decision DRN-5306165 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jun 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Support for vulnerable customers
In the Ombudsman’s words
Mr C and Mrs F complain that Aviva Life Services UK Limited mis-sold them a lifetime mortgage in 2003.Product mis-sold
He also said Mr C and Mrs F were vulnerable and didn’t understand what they were agreeing to at the time.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5306165.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.