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National Westminster Bank Plc
Financial Ombudsman decision DRN-5302376 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
NatWest’s lending criteria are a commercial decision for NatWestIrresponsible lending
I cannot consider Mr W’s complaint about the way his complaint has been handled, because complaint handling is not an activity we cover.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5302376.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.