Yorkshire Building Society

Financial Ombudsman decision DRN-5302025 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Bereavement and power of attorney

In the Ombudsman’s words

the complaint is not about a duty of care, but about instructions from the attorney that should not have been denied by YBSPayment delayed or failed

attempted to make a payment, and utilise a Power of Attorney (POA)Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5302025.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.