Nationwide Building Society

Financial Ombudsman decision DRN-5295753 Upheld

Upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Tue Apr 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

The funds were credited the next working dayPayment delayed or failed

NBS did apologise and uphold the service aspect in that Mr L was given wrong informationService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5295753.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.