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Financial Ombudsman decision DRN-5284931 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

As he has been experiencing financial difficulties, Marbles agreed to a payment holiday and then breathing space.Treatment in financial difficulty

Mr M was unhappy with the process for raising his complaint, as well as being told by Marbles that it had already been raised in early December 2023, when this was incorrect.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5284931.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.