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National Savings and Investments

Financial Ombudsman decision DRN-5283265 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Support for vulnerable customers

In the Ombudsman’s words

NS&I must pay 8% interest on the five payments made to Mr M as described above. This interest must be paid from 3 November 2023, when the request to reissue the payments to Mrs C’s account was received by NS&I, to when the payments were made.Payment delayed or failed

Mrs C has explained that Mr M has ADHD and ASD, and so it’s both understandable and commendable that Mrs C would want to handle this matter for her son as much as possible.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5283265.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.