Barclays Bank UK PLC

Financial Ombudsman decision DRN-5276084 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Apr 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

he felt they had miscalculated the balance of his account and so had been charging him interest on an incorrect balance.Interest and rates

Barclays have acknowledged that at that time, they should have referred Mr U to their 25 October 2023 complaint response... But Barclays didn’t do thisComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5276084.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.