Gatehouse Bank Plc
Financial Ombudsman decision DRN-5275093 Upheld
Upheldoutcome, as published by the Ombudsman
£315redress stated in the decision
Thu Mar 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Gatehouse accepted it had made mistakes and apologised. It said the account hadn’t been closed in August 2023 as it should have been. And that the profit hadn’t been paid. Mr R was given incorrect information on numerous occasions between 8 May and 2 July 2024 about that profit and received poor customer service.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5275093.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.