Barclays Bank UK PLC

Financial Ombudsman decision DRN-5272766 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Jul 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr L complains that Barclays Bank UK PLC did not reimburse the funds he lost to a scam.APP scam refund refused

I do think that when Mr L first called Barclays on 9 September 2022, they should have raised a scam claim for him at that stage, but instead they advised him to wait another day and attempt to collect the vehicle.Complaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5272766.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.