MONZO BANK LIMITED
Financial Ombudsman decision DRN-5271762 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Tue Feb 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
amend their reporting to the CRAs so that any missed payment reporting is removedCredit file reporting
despite knowing that he was struggling with mental health issues at that timeSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5271762.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.