Lloyds Bank PLC

Financial Ombudsman decision DRN-5270508 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mrs A complains about how Lloyds Bank PLC has treated her whilst in financial difficultiesTreatment in financial difficulty

Mrs A also complains that there was a lower interest rate available to her, which Lloyds didn’t offer her.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5270508.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.