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American Express Services Europe Limited
Financial Ombudsman decision DRN-5269517 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Wed Mar 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
AESEL accepted my provisional decision and more recently Mr A has enquired as to when the compensation will be paid. In the circumstances I have been given no reason to alter my provisional decision and so it stands.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5269517.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.