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Wise Payments Limited
Financial Ombudsman decision DRN-5264749 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Wed Feb 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mrs K complains that Wise Payments Limited (Wise) won’t refund money she lost in an impersonation scam.APP scam refund refused
Because Wise took longer than expected to respond to Mrs K’s complaint, they offered £50 in compensation.Complaint handling
Rules cited
CRM Code (APP scam reimbursement), Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5264749.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.