National Westminster Bank Plc

Financial Ombudsman decision DRN-5264187 Not upheld

Not upheldoutcome, as published by the Ombudsman

£80,000redress stated in the decision

Mon Mar 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr G complains about how National Westminster Bank Plc treated him when he got into financial difficulty on his mortgage.Treatment in financial difficulty

The agent reported that they had spoken to Mr G and had concerns about his mental health.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5264187.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.